Do You Have Vendors Or Partners?

When you assess your IT contracting vendors there are questions you should be asking yourself.

Does my vendor understand my business?
Over time, your vendors should understand challenges in your industry and more specifically in your organization. Understanding the obstacles you face should enable your vendors to become proactive in helping you solve your IT challenges.

Does my vendor understand my technology environment?
Understanding your technology environment should be a key objective of your vendor. They should also know why you are using that technology. Coupled with this knowledge they will be able to screen candidates that are a great fit for your environment. 

Does your vendor solicit feedback on their performance and service?
Every vendor should be focused on quality and delivering superior service. Each of your vendors should meet quarterly with you to discuss how well they have performed and suggest ways they can improve their service.

Do you want and are you willing to have a partner?
Developing strong relationships with your vendors is a win-win situation. As a partner, your vendor will understand your environment and be better able to identify consultants that will help you meet your objectives. Open communication with your vendor and defining mutual expectations not only improves relationships but can eliminate potential issues that prevent you from meeting your objectives.

Written by Lonny Leseck